Delivery in mainland France, Peninsular Spain, Germany, Italy and Portugal is free for any order from 59 euros, delivered in a discreet package without any mention of sextoysunivers.com or of our products. For the United Kingdom, delivery prices are indicated in the order summary on sextoysunivers.co.uk. For any destination, only the company name of our head office and our contact details appear in the name of the sender on the package.
Terms and delivery times
For mainland France, Peninsular Spain, Germany, Italy, Portugal and the United Kingdom we use the services of the Post Colissimo Monitoring with acknowledgment of receipt and Mondial Relais. We will email you the tracking number as soon as it is shipped. The shipping price, if applicable, will be notified when you create your basket. For international deliveries we use different suppliers depending on the destination of the order, whose price if applicable will also be notified when creating the basket.
It takes between 2-3 working days from Monday to Friday for deliveries in mainland France, and for international deliveries the deadlines will be set according to the destination of the order.
The availability of the products is indicated on our site, nevertheless a possible shortage of the undetected stock even if improbable is possible, especially if you have chosen a means of payment with a longer treatment like the check or the bank transfer. In this case we will communicate it to you by email and will proceed to the immediate refund.
Receipt of the order
If your order arrives to you in bad condition, you must communicate to us in writing to make the corresponding complaint. If the parcel arrives in bad condition, it is imperative to mention it by applying reservations on the delivery slip. No complaints possible if these rules are not applied. When your is returned we will re-apply the shipping cost.